On-call and escalation

Someone always answers, and it's not always you.

On-call schedules, rotations and escalation: LucidStack notifies the right person and escalates if nobody takes the incident.

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Escalation policy

Production · business hours and nights

Active

1

Slack · #ops +0 min

Everyone on the channel
2

SMS +5 min

The person on call this week
3

PagerDuty +15 min

The technical lead

On call week 42

Mon Tue Wed Thu Fri Sat Sun C C C C J J J

On-call and escalation

On-call without spreadsheets

Team tools designed for small organizations and large ones alike.

Escalation policies

Steps with delays: Slack first, then SMS to the on-call person, then the manager.

On-call schedules

Layers, weekly or daily rotations, and one-off overrides.

Calendar feeds

Everyone sees their on-call shifts in their own calendar via an ICS feed.

Acknowledgement

Escalation stops as soon as someone takes the incident.

Quiet hours

Nothing non-urgent interrupts anyone at night.

Every alert channel

Escalation uses all your channels: SMS, email, Slack, Teams, PagerDuty, Opsgenie…

Getting started

Set up your on-call

1
Create the schedule

Add the members and the rotation.
2
Define the escalation

The steps, the delays and the recipients of each step.
3
Link your projects

Incidents automatically follow the right policy.

Questions

On-call FAQ

Which plans include escalation?

Escalation policies are included from the Agency plan; full on-call schedules come with the Pro plan.

Can I handle overrides?

Yes, a one-off override takes precedence over the usual rotation for the specified period.

How does everyone know when they are on call?

Through each schedule's ICS calendar feed, which can be added to Google Calendar, Outlook or Apple Calendar.

Can I use PagerDuty or Opsgenie?

Yes, they are alert channels like any other, usable in your escalation steps.

Multi-channel alerts 15 channels: email, SMS, Slack, Teams, Discord, webhooks and more. Learn more AI incident analysis Probable cause, postmortem and public message written for you. Learn more SaaS API, real-time, status pages and on-call for your product. Learn more Server monitoring CPU, memory, disks and network with a lightweight agent. Learn more

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